Cake Decorating Business

Grocery store wedding cake....

Hello;
I have owned my bakery for 35 years. Every so often something like this happens.
A bride and her mother came into the bakery yesterday with a three tier wedding cake they just picked up from a big chain grocery store. They were both in tears and asked if I could either fix that cake or make them a new one for the wedding the next day.

They said that they got their money back on it.
So, after much discussion, I told them that I would strip it and re-do it at a cost of $100. (I’m trying to keep this short)
They came back three hours later and picked up this.

They were very happy and appreciative. I placed the cake back into the box they brought it in and noticed that they paid $70.00 for the cake which was a 12", 10" and 6". Wow!
So, I placed a small blip on our business Facebook page about the experience, not using any names and now the person that made the first cake has contacted me demanding I take the picture down. UGH!

Sharon

19 Replies

My my….you really came to the rescue. Beautiful job…quite the classy cake compared to how it started. I guess you do see this a lot, being a bakery….but you get what you pay for. As for the FB post….How do you know she made the cake Sharon?? Just because she said she did doesn’t mean she did. Does she have a picture standing beside the cake to prove it??? I don’t think you have to remove the post. You said you didn’t name names… Actually…if it were me, I would have never owned up to making it!!! Hee Hee. She’s just miffed because you showed her sloppy workmanship. Can’t believe someone could charged $75 for that poor excuse for a cake. I have to say, even my local supermarket makes birthday cakes much nicer than that.

Creativity is God's gift to us. Using our creativity is our gift back to God. Clarky's Cakes 😎

Well, we’ve been messaging back and forth on fb for awhile now after I posted this. She said that she was not happy at all with the cake herself and that she was the only decorator on shift and had to do 30 cakes plus the wedding cake and she just didn’t have the time needed to spend on it. I now feel sorry for her. I worked in a grocery store bakery very briefly when I was 16 and they treat employees like slaves. The store ended up giving the couple their money back and let them keep the cake. I told the girl that I would hope that she could sit down with her supervisors and create a couple simple designs for the discount wedding cake program that discount customers could choose from and leave the fancy cakes and the customers that come in with magazine pictures to the pros.

Sharon

Wow, what a difference. I have to wonder though what the heck the bride thought she would be getting for $70.

I just can’t stand that the grocery stores are doing this. It’s wrong on so many levels. And to top it off the reception was being held at what I consider to be one of the better banquet rooms in our area! Definitely not a backyard picnic.

Sharon

And Cinderella cake did go to the ball after all! beautiful job. You have a heart of gold.

roz

You did a fantastic job, you made it look beautiful!! I can’t understand how anyone can could give someone a cake in that condition, I would be mortified!!!! You gave them exactly the right advise, if they can’t produce the cakes people ask for they shouldn’t be making them!!! Thank goodness you were there to help Sharon!! :-) x

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Wow, you really showed up the shop bought one…. There is no comparison and shocked they could sell something so sub standard as a supposedly professional cake… $75!!!! Your having a laugh!! Daylight robbery
Guessing they want you to take it down as it totally shows up their shoddy work …

You must never limit your challenges, instead you must challenge your limits

Wow, well that is the kind of thing I expect to see on cake wrecks, although like you say I have sympathy if the baker herself felt that it was bad but was forced by being overworked. I’m not sure how it is in the states but for the equivalent of 70 dollars I don’t think I could even pay for the ingredients on a cake that size, let alone time! I guess in the end that’s all they got, a bunch of ingredients thrown together, but it’s a shame they were promised much more than that.

Great job!!! You made a Bride really happy and saved her day!!! It is a pity some customers do not appreciate the costs involved in producing a good custom made cake and opt for cheaper options, then end up disappointed in the end!!!!

Marlene - CakeHeaven

Just read your post about the baker Sharon. Obviously if it was a well known supermarket in your area, the decorator would have recognized her cake/her work on the FB post. I can’t imagine having to churn out 30+ cakes in a 8 hour shift….all by myself, let alone one being a wedding cake. Although I do have sympathy for her, I’m guessing she isn’t a very experienced decorator. Because the cake reflects it. Time management…..the wedding cake should have been #1 priority before doing the birthday cakes. But it does reflect how some supermarket bakeries are run like an assembly line.

Creativity is God's gift to us. Using our creativity is our gift back to God. Clarky's Cakes 😎