Sharon


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Grocery store wedding cake....

Hello;
I have owned my bakery for 35 years. Every so often something like this happens.
A bride and her mother came into the bakery yesterday with a three tier wedding cake they just picked up from a big chain grocery store. They were both in tears and asked if I could either fix that cake or make them a new one for the wedding the next day.

They said that they got their money back on it.
So, after much discussion, I told them that I would strip it and re-do it at a cost of $100. (I’m trying to keep this short)
They came back three hours later and picked up this.

They were very happy and appreciative. I placed the cake back into the box they brought it in and noticed that they paid $70.00 for the cake which was a 12", 10" and 6". Wow!
So, I placed a small blip on our business Facebook page about the experience, not using any names and now the person that made the first cake has contacted me demanding I take the picture down. UGH!

-- Sharon

ugly cake grocery store cake unhappy bride

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June ("Clarky's Cakes")

My my….you really came to the rescue. Beautiful job…quite the classy cake compared to how it started. I guess you do see this a lot, being a bakery….but you get what you pay for. As for the FB post….How do you know she made the cake Sharon?? Just because she said she did doesn’t mean she did. Does she have a picture standing beside the cake to prove it??? I don’t think you have to remove the post. You said you didn’t name names… Actually…if it were me, I would have never owned up to making it!!! Hee Hee. She’s just miffed because you showed her sloppy workmanship. Can’t believe someone could charged $75 for that poor excuse for a cake. I have to say, even my local supermarket makes birthday cakes much nicer than that.

Sharon

Well, we’ve been messaging back and forth on fb for awhile now after I posted this. She said that she was not happy at all with the cake herself and that she was the only decorator on shift and had to do 30 cakes plus the wedding cake and she just didn’t have the time needed to spend on it. I now feel sorry for her. I worked in a grocery store bakery very briefly when I was 16 and they treat employees like slaves. The store ended up giving the couple their money back and let them keep the cake. I told the girl that I would hope that she could sit down with her supervisors and create a couple simple designs for the discount wedding cake program that discount customers could choose from and leave the fancy cakes and the customers that come in with magazine pictures to the pros.

Goreti

Wow, what a difference. I have to wonder though what the heck the bride thought she would be getting for $70.

Sharon

I just can’t stand that the grocery stores are doing this. It’s wrong on so many levels. And to top it off the reception was being held at what I consider to be one of the better banquet rooms in our area! Definitely not a backyard picnic.

roz

And Cinderella cake did go to the ball after all! beautiful job. You have a heart of gold.

Elli Warren

You did a fantastic job, you made it look beautiful!! I can’t understand how anyone can could give someone a cake in that condition, I would be mortified!!!! You gave them exactly the right advise, if they can’t produce the cakes people ask for they shouldn’t be making them!!! Thank goodness you were there to help Sharon!! :-) x

Calli Creations

Wow, you really showed up the shop bought one…. There is no comparison and shocked they could sell something so sub standard as a supposedly professional cake… $75!!!! Your having a laugh!! Daylight robbery
Guessing they want you to take it down as it totally shows up their shoddy work …

Fancy Favours & Edible Art (Sawsen)

Wow, well that is the kind of thing I expect to see on cake wrecks, although like you say I have sympathy if the baker herself felt that it was bad but was forced by being overworked. I’m not sure how it is in the states but for the equivalent of 70 dollars I don’t think I could even pay for the ingredients on a cake that size, let alone time! I guess in the end that’s all they got, a bunch of ingredients thrown together, but it’s a shame they were promised much more than that.

CakeHeaven by Marlene

Great job!!! You made a Bride really happy and saved her day!!! It is a pity some customers do not appreciate the costs involved in producing a good custom made cake and opt for cheaper options, then end up disappointed in the end!!!!

June ("Clarky's Cakes")

Just read your post about the baker Sharon. Obviously if it was a well known supermarket in your area, the decorator would have recognized her cake/her work on the FB post. I can’t imagine having to churn out 30+ cakes in a 8 hour shift….all by myself, let alone one being a wedding cake. Although I do have sympathy for her, I’m guessing she isn’t a very experienced decorator. Because the cake reflects it. Time management…..the wedding cake should have been #1 priority before doing the birthday cakes. But it does reflect how some supermarket bakeries are run like an assembly line.

Sharon

Over the years we’ve had several ‘cake wreaks’ brought in to be fixed and we’ve also been called by reception halls to come and try to save a cake made by someone inexperienced. One was a 3 tier over a fountain with the plastic stairs coming down on each side to satellite cakes. The actual cake layers had slid off each other because they put some kind of jelly inbetween the layers without even leveling the cakes and everything else that goes along with a filled cake. The supports were just cake pop sticks. What a mess! I also witnessed at a hotel with 3 receptions halls, a family member trying to salvage a cake that was completely falling apart upon delivery. They were in tears and I almost offered my help. I couldn’t because I still had two wedding cakes that still needed to be delivered that day. It just breaks my heart that the biggest retailer in probably the world would put their employees in such a situation. I would love to sit down face to face with the CEO.

June ("Clarky's Cakes")

I agree Sharon, but bottom line…that CEO doesn’t give a darn. As long as the store is registering a profit and he and his shareholders are making money…he ain’t doin nothing!!!

Angel, The Cupcake Lady

I reckon that if you don’t mention the name of the shop the original came from or the name of the person who did the decorating you can leave the picture up.

Julia Hardy

What a transformation Sharon and I think that this happening could be a blessing in disguise for that poor girl! :-)

Sharon

Thank you everyone for all the nice comments. My daughter and I are tossing around the idea of offering Budget Friendly wedding cakes in our bakery now. I just found out a couple days ago that the cake from the grocery store (oh heck, it was Walmart) actually cost $140.00. What I saw on the box was the balance due upon pickup. The cake was a 12", 10", 6" to serve 94. So that works out to 1.50 a serving. I have 3 cake decorators on staff and any one of us can decorate a simple wedding cake in 1 to 1.5 hours. We are thinking of charging 1.90 a serving with 5 simple design options. No delivery will be available for the Budget Friendly cakes. (Walmart doesn’t deliver….) Can I have everyone’s thoughts and opinions on this, please. We start at 4.00 a serving for what I’ll call a Full Service Cake which includes delivery in our local area…. (Fondant is always extra)