Fancy Favours & Edible Art (Sawsen)


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Cake drop-off without anyone to sign for it

Hi all,

Just wondering what you’d do in this case: when you come to drop off the cake at the wedding hall, but there’s nobody present (or willing) to sign a handover to say it was delivered safely. This happened to me yesterday, the event manager point blank refused to sign a handover sheet or even take the cutting instructions (idk what his issue was) so I was left wondering what I should do as there was nobody else about from the bride’s family. I ended up texting a message and photo/ instructions to both the bride and her sister (the 2 contacts I had), but later heard they were unable to open the message attachment for some reason. Luckily the cake was fine when I came back later as a guest, but I didn’t feel comfortable without a formal handover and acceptance to acknowledge safe delivery and take instructions for cutting/serving/inedible parts.

What would you do in this situation?

TIA
Sawsen
xx

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delivery handover set up cake

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JT Cakes

I always take a camera with me and take some photos to show it was delivered safely.

Calli Creations

Ditto Jonathan. I take lots of pics…for same reason
Also, I contact the bride to be, wedding organisers and venue manager, kitchen controller, ahead of time to get clearance for access, table, where it’s going etc, assembly, cutting instructing, refrigeration etc. so far, I’ve been lucky with full co-operation from all parties.
I had one delivery problem for a birthday cake to a London upmarket restaurant, who refused the cake to go to the kitchen, but compromised and allowed it to be stored in a cool side room and followed my instruction, via a diagram as well as verbal, for them to assemble…. Scary, but Thank goodness it went off without a hitch.

Bethann Dubey

I agree with Calli and Johnathan I always take pictures.. and send them to the bride and family …I also like to find someone from the family so they can see the cake set up… but not always it there anyone around :)

Lisa Salerno

I agree I always take pictures and send them on to the bride or relative especially if I know the cake table is going to be moved . I once left a cake all set up at a venue and as they moved the cake table into position they didn’t lift it evenly and the cake tipped , one of the venue staff put there hand out to stop the cake falling and left a lovely big dent in the side ! luckily all witnessed by the brides mum but I had lots of pics to show it arrived safe and sound x

Fancy Favours & Edible Art (Sawsen)

Thank you all for your replies… I did take photos and sent copies to the bride & her sister at the time, but for some reason the message wouldn’t show the image… I can still produce the photos if required though, which I guess is the main thing! I really wanted an “ok” from someone though!
Calli in the past I have phoned the hall and tbh with some venues it made little difference, they pled ignorance once I arrived and blamed the colleague I spoke to on the phone for being an idiot 😂 so now I don’t bother and just arrive early and ready to argue with them if needed LOL <3<3

Angel, The Cupcake Lady

I do the same as Callicious Cakes, I get a contact person’s name from the bride and I call the venue the day before to make sure where I will be delivering and who I can talk to when I’m there.

Fancy Favours & Edible Art (Sawsen)

Thanks for your reply Angel… Maybe I should rethink my phoning policy ;)

Angel, The Cupcake Lady

Its something I learned from my wedding planning.
:P
And this way I don’t have to disturb the bride-to-be and stress her out, and I just drop her a text to say I’ve delivered and all is well, then if she wants to she can take a look.

June ("Clarky's Cakes")

I’ve never had anyone sign off on a cake when delivered at a venue. I always took pictures as others stated here, which were time/date stamped.