Wishy Washy Clients - Venting
For the last two weeks I’ve been back and forth with a corporate company about creating a fabulous cake for their company’s anniversary party. I provided them with a tasting (which they liked) and a sketch (which they loved) and they said they wanted to book me and requested a contract and invoice last week. With the date only few weeks away I needed to order supplies and start making lots of decorations (the cake was going to be a phantom of opera/masquerade cake so I need to make lots of roses and masks etc…). On Tuesday they said they’d send me the contracts and payment by this Friday – I emailed them back and advised them that I can’t hold dates without signed contracts and deposit and that I really hope they can provide the contracts to me on Wednesday. Again, I was eager to start working and I already did too much for them without a contract, and I was starting to get a bad feeling about dealing with these people.
Just as I suspected, they emailed me the next day and said they decided to go with another vendor…. So were they just giving me the run around or did I offend them by trying to get the contract quicker? Excuse me for trying to confirm – afterall, decorations take time, especially when I juggle with a full time job, and I already invested too much time with them without having a signed contract. Lesson learned.
What do you think and how would you have handled it?