I have a lovely couple who have booked (and paid a deposit) for their wedding cake later this year. I always provide Vanilla and Chocolate cake samples free of charge at the consultation and hand them to the customer as they are leaving so that they can try them at home and feel no pressure!
The customer said that they loved them and asked for samples of a further two flavours. I deliberated as to whether I should charge for them but as they are such a nice couple and had already paid the deposit I decided to provide them free of charge.
However, they have now come back to me and said that they loved one but were not so keen on the other, and could they have another 3 samples of different flavour cakes (they are having a 4 tier cake).
I am swaying towards charging, after all I wouldn’t expect to go to a restaurant and receive samples of the entire menu for free, equally though I do not want to spoil relations with the customer by saying no……
Have any of you guys experienced something like this..? Any advice / shared experiences will be greatly appreciated!!
Tags: cake tasting