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Anybody have problems with ordering from bakers kitchen

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Forum topic by Cupcake25 posted 385 days ago 438 views 0 times favorited 6 replies Add to Favorites
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Cupcake25

76 posts in 507 days
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385 days ago

Topic tags/keywords: advice question

I ordered 100 dollars worth of fondant coloring and tips.
They came in a huge box so the fondant buckets banged around came open, coloring everywhere, tips ruined.
I sent the box back and was suppose to get a replacement and they left it in the same box and repackaged into a bigger cardboard box with the same damaged supplies.
I can’t believe it. I don’t even know what to do, I emailed them. waiting for an answer because they are closed now. It has been a month with this order.
I needed these supplies for a class and now and stuck trying to scramble for more.
Any advice.


6 replies so far

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smokwa

120 posts in 452 days


#1 posted 383 days ago

I ordered from Bakers Kitchen once and it was a large set of edible airbrush paint. The “Electric Pink” paint bottle cap was not secured well and the aluminum/plastic seal under the cap had become unsealed during transit. So all of my other paint bottles, including the box and eventually my hands were covered in hot pink airbrush paint. Since 1/2 of the bottle was still left and I was able to rinse all of the other bottles off, I didn’t contact the company. But I also never ordered from them again. I do all of my cake supply ordering through Global Sugar Art.

-- www.facebook.com/SadiesCakes

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Cupcake25

76 posts in 507 days


#2 posted 382 days ago

Then another order came the sme way Fondant open falling out of bag no packing everything bent. I cant believe they do not add packing to boxes and put one piece of tape on box so it opens.

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kathy

77 posts in 427 days


#3 posted 382 days ago

Thankfully I have never ordered from them and after reading these posts I will stay as far away from them as possible.. Just sayin…

-- KK

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CorpseQueen

333 posts in 532 days


#4 posted 382 days ago

That is shocking. Thank you for the warning to stay away from them! Sheesh!

-- Nikki, So Cal, www.Facebook.com/nikkibelleperchecakes

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cakecoachonline

65 posts in 384 days


#5 posted 381 days ago

See you never have a second chance to make a first impression!! Anyway these guys sound like they need to smarten up their act big time. Surely they know that the cake decorating community all talk…..... I bet they are sitting there wondering why they are hardly selling anything any more!!

-- Karen MacFadyen - London UK - http://www.facebook.com/cakecoachonline http://www.cakecoachonline.com

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smokwa

120 posts in 452 days


#6 posted 380 days ago

I feel bad because I don’t want people to just black list them :( I’m sure if you’re ordering something that can stand to be bumped around a little, it would be okay. And their prices are reasonable. I guess you’re right though, you only get one chance at first impressions :(

-- www.facebook.com/SadiesCakes

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