Hi Shirley, I think you should check that the magenta color cartridge is working on printing (even if it is new)! Take it out and shake it a little and check that it is leaving color on a piece of kitchen paper from underneath. If that is not an issue and it is working well you need to make a few more head cleaning print outs. The most common problems with inkjet printers is that if you do not use them frequently inks usually dries out so it needs more head cleaning to work again!
Elena
