I will try both suggestions Elena. I thought the problems was in leaving the cartridges in all these months without using them. But after Josh cleaned it so well and add the new cartridges I thought it would work well. Nope. I will defintely check the Magenta, but might as well check all of them to see if others are clogged or not working. Thank you, I will get back to you after I try your suggestions.
Shirley
