re: dealing with abusive hotel staff

I called again and spoke to another lady who helps with the weddings and arranged to pop in the following day.
When I arrived the rude lady ( who was now lukewarm ) took me through to the room and explained that they were now going to have a separate table for the cake and it would be in the corner of the room, but I would only be allowed to set up after the buffet is over.
This is not a problem, I asked her for some kitchen space so I could prep the cake before placing it on the table and she took me to kitchen.
She still told me that the bride is her focus and I explained that the bride was also my focus and that she wanted the cake to wow the guests.
It was uncomfortable to say the least, but I got the table for the wedding cake
and the bride will not get stressed out with the location of the cake and I did not add extra stress to her already growing stress levels