MzCuteCupcakes
Firstly, sorry this happened to you. I think you got taken. As MsGF posted above…“buyers remorse”. She is the one who provided the flowers to you. So she couldn’t complain about that. Your cake looked fine, a mini version of what she asked for. I wouldn’t have refunded her anything. No payment….no cake. I hope you had a signed contract via paper copy or email. Once everything is spelled out, accepted and signed for…there can be no argument about what was expected. If you had no contract, lesson learned. And you should have also received a small deposit to secure making of the cake and pick up.
I had an experience where there was a discrepancy about the look of the cake….but I had several emails with clients A-Ok on everything. So she had no re-course. She actually cowardly complained to my sis-in-lw, who she works with, about the cake…which, of course, got back to me. I emailed client feigning feedback on my cake. She then mentioned her disappointment. I know she was fishing for money back. No go. I forwarded cake discussion emails back to her, proved she had approved of exactly what I made her. Case closed. I’ve never made a cake for her again.
Creativity is God's gift to us. Using our creativity is our gift back to God. Clarky's Cakes 😎
