You’ve been clear about the procedures…If she doesn’t pay her deposit she loses her spot.
You’ll never keep track or run a successful business unless you have a clear rule about this and stick to it.
One final reminder if you feel better. Just say that unless a deposit is received by……The the spot will be opened up to other customers. Be polite but firm.
Mel, Yorkshire, http://www.facebook.com/doncastercustomcakery
