This is the first problem customers have had. There are two crucial things. 1. That the cupcakes you put in them are the right size 70 – 75 mm across and 2. That the icing adheres to the cupcake properly. The box itself we know works it just getting the two crucial things right. Have a look at our facebook and twitter pages to see other customers results. Also really happy to talk to you about this as we want you to be happy.