I’ve looked at both cakes and I don’t see what she hated about the one you made. It’s a small version of what she wanted.
I think your offer of 50% off was very generous and a more than fair compensation. I think she had buyers remorse and now she wants some cash back. What I mean is that, custom cakes aren’t cheap and maybe she felt she spent too much and wishes she hadn’t. So make a complaint and get some cash back. There is nothing wrong with the cake, I’m not sure I would have given her back 50% but I would have asked what exactly she hated about it. If it’s nothing specific, then she is full of crap and making up excuses. I would have asked for the cake back in order to get a refund.
Sorry this happened to you, I think the cake you made was exactly what she wanted and it looks fine.
Teri, Ontario, Canada http://www.TeriLovesCake.ca
