First of all, the cake is beautiful! It sounds like you have done business with this lady before. It also sounds like this should be the last cake you do for her. When I first started I had a customer that I did 3 cakes for… and she was unhappy with each one of them. When she called to order the 4th cake, I very politely told her that she had complained and been unhappy with the previous 3 cakes and that she should really find another cake person that could perform to her expectations. It think she was the first client I “fired”.
Jenniffer White, Cup a Dee Cakes - http://cupadeecakes.blogspot.com
