9 Replies

Many decorators on CD use this, hopefully someone will weigh in with some helpful information. You said it was rainy and humid, which if anything, would most definitely make your fondant soft.
I occasionally buy coloured virgin ice fondant. I bought a batch of red that was so nasty, I returned it. Totally unuseable. Was hard, like concrete, couldn’t even knead it. First time I returned fondant. Figured it was a bad batch. That can happen. I would definitely contact the company you purchased it from for a refund. I’d also contact Carma Massa Ticino directly. Let them know how disappointed you were with the product. What happened, and how inedible it was, and you had to refund the bride. Look on the tub and include the batch number and date. Then they should be able to track it. Who knows, maybe the tub the seller sent you was a really old batch??

Thanks, June. I contacted the company I purchased the fondant from and the owner who is also a pastry chef will refund the amount of the purchase – he was very gracious and we brainstormed as to the possible reasons for the mishap, but Couldn’t figure out what happened… The fondant still has 3 months left before the Best Use By date. Oh, well!

Well, like I said, could have been a bad batch. Sure the ingredients are there, but were some omitted, too much of one added??? If the ingredients were off, especially the softening agent, glucose, glycerin, would make a huge difference. Like missing baking powder in your cake…no lift. That’s why I would contact Carma Massa Ticino directly. An FYI. Who knows, they may send you a coupon for a tub. Nothing ventured, nothing gained.

Hi, June, just letting you know that after duplicating the cake, the fondant was perfect – nothing wrong with it. So, I don’t know what happened to my customer’s cake, but it surely wasn’t the fondant and I know it wasn’t the cake because I used the unused leftover cake to duplicate the second one.

I told the supplier to please take back the credit he had issued because his product was just fine… he graciously declined and told me he would leave it on my account to use as I saw fit. Now that’s what I call customer service – in case you are wondering, I purchased the fondant from Global Sugar Art – they are a top notch cake supplier.

Do you think maybe the bride just wanted to complain to get back some of the money from the cake? It doesn’t sound like it was your fault or the fault of a bad batch of fondant.

I don’t believe it was the fondant at all. It was the bride feeling the need to complain. Or the caterer not used to cutting fondant and used something other than a knife to cut the pieces. So the pieces didn’t cut into pretty slices and she blamed the fondant instead taking responsibility for her screw up. I would bet that is what the caterer told the bride – it was the fondant of course not her inability to cut the cake properly. The bride wouldn’t know.

Hi, I agree with you both. I have a feeling the servers had something to do with it… she said they only had 20 minutes to serve the cake at the end of the event – perhaps they rushed it and mangled the pieces… I sent the bride a video of the duplicate cake showing how easy it was to cut through the same fondant she claimed had been rock hard on her cake. I also refunded her money and to date, she hasn’t even acknowledge either one. Oh, well!!!

Wow! So she got a free cake. That was overly generous of you. I wouldn’t have done that.

Yes, so, it’s obvious the caterer messed up. he must have blamed the cake. But the customer should have acknowledged your generous gesture.