How to deal with bad/negative feedback?
I am relatively new to cake decorating and I am working on building my business locally. I agreed to do a dessert table for the friend of a local business person (it was to be a photo shoot) completely out of my own pocket. The communication was awful and I found out a little late in the game that it was to be the same day I had my 1st wedding cake due. Yes…I should’ve gracefully bowed out at that point (lesson #1 learned), but I decided if I worked ahead I might be able to pull it off. Long story short, I didn’t.
Now, I worked for 3 days (almost non-stop) on these cakes and goodies but come the day of the photo shoot, I STILL didn’t know what time it was suppose to be until I got a call at noon asking if I could do it in 30 min…the cake wasn’t even covered at this point…so I said no. Then I had my worst time ever with MMF! It was either too loose or too stiff! None of it was working for me. I did the basic design they asked for but Minnie’s ears kept falling off the cake and the “dress” portion just drooped. I finally just decided there was nothing else I could do and took them “as is”. I delivered the goodies then rushed over to deliver my wedding cake & I wasn’t able to stay for the shoot.
The next time I was in the store, the business owner seemed mad at me, so I went ahead and apologized for the condition of the cake. She then proceeded to tell me it was a “disaster” and she wouldn’t be submitting the photos. Now, I knew it wasn’t up to my standard work, but those words hurt and I’m still a little raw. We live in a small town (on an island to boot) so I can’t exactly give the attitude back. So, I’m wondering…how do you deal with negative feedback? Do I throw in the towel or do I try to forget? I just don’t know. I’m hoping someone else out there will have some wise words…
Crystal Memories in the Baking