I always send a proposal to my customers – even my very good friends – via email. It has a description of the order, price/tax/total and delivery date and location. I tell them that once they confirm the order via email (so I have a record) I will put them in my baking schedule. I also remind them to look carefully at spelling of names, colors, etc., so that no mistakes are made. They very rarely catch errors, but at least it makes them double-check and THINK.
I’d send a summary to this person and have her reconfirm, ‘just so you can verify with all the changes that have been made.’ Good luck!
© 2011-2017 CakesDecor.com. All Rights Reserved.
DISCLAIMER: Any posts on CakesDecor.com (CD) are posted by individuals acting in their own right and do not necessarily reflect the views of CD. CD will not be held liable for the actions of any user.