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June ("Clarky's Cakes")
... Sep 2012
It is too bad you waived the delivery fee & balance. You worked hard, your cake looked wonderful and you deserved every penny. I had a similar experience. Customer sent me a picture for a baby shower cake. Cake was covered in pink buttercream., but they weren’t sure if it was a boy or girl, so she wasn’t sure about the pink colour. She also didn’t want buttercream. So I suggested white fondant and yellow accents. Which she agreed to. Then she complains to my sis-in-law she is disappointed. She was expecting PINK buttercream… like the picture she sent me? … Dah…. that’s not what you agreed to. This is where writing everything down saves the day. Either by written contract or emails. Think she was looking for $$$ back. No way. I sent the email to my sis-in-law about what SHE agreed to. Case closed.
Actually, she emailed me admitted there was some error on her part and that the cake was lovely. Said also she would use me again. Don’t think she will. Think she was just being polite. No skin off my nose. You cannot please everyone. Even if you do what they ask. Those are the types you don’t cake for again. My advice is to always have everything in writing. Then there can be no dispute. Try not to let this experience upset you. Just one bad apple in a bushel of good ones. Like you said, you have lots of customers who appreciate you. :o)
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